We do our best to ensure your clones arrive healthy and ready to thrive. Please review our clone return and replacement policy below before placing your order.
1. One-Time Replacement
We offer one free reship if your clones do not arrive alive. The customer is responsible for all shipping costs on the reship.
2. Photo Requirement (24 Hours)
To qualify for a replacement, you must send clear photos within 24 hours of receiving your clones. Photos should clearly show the condition of the plants and packaging.
3. Replacement Only – No Cash Refunds
We do not offer cash refunds on clones. Approved claims are eligible for one of the following:
- One rooted cutting, or
- Three fresh snips
4. Shipping Carrier Delays & Damage
Once your order has been shipped, we are not liable for USPS/UPS delays, damage, or extended transit times. Weather, routing decisions, and transit issues are outside of our control.
5. Plant Performance After Arrival
We do not replace or refund clones based on plant performance after the 24-hour arrival window. Once your clones arrive alive and in acceptable condition, ongoing care and environment are the customer’s responsibility.
By placing an order for clones, you acknowledge and agree to the terms of this Clone Return & Replacement Policy.